Usually not. Nearly every CRM on the market will work when the required-field list is short and the system gives the rep something back, and a migration that keeps the same design reproduces the same empty system at a new price along with several months of disruption. Run the field audit and build the pre-call view on the platform you already own. If genuine functional gaps remain after that work, the case for changing platforms will be specific and evidence-based instead of a hope that new software will fix a behavior problem.