A low score points you to the foundation work that should come before any AI purchase, and it tells you where to start. Use your lowest score to set your first priority. If customer clarity is weakest, define your ideal customer profile. If documentation is weakest, capture the process that lives in your most experienced people. If data is weakest, clean it before connecting any tool. This foundation work pays off on its own by protecting the business from losing knowledge when key people leave, and it makes AI dramatically more effective when you do invest.