A working 90 minute agenda: 5 minutes to confirm the agenda and name the outcome, 20 minutes for the customer to describe what changed in their business and what is coming, 15 minutes on your performance against last quarter’s commitments, 20 minutes on what is hard right now including where you create friction, 15 minutes on your recommendations for next quarter, 10 minutes to write commitments with owners and dates, and 5 minutes to confirm the next meeting. Send the performance data as a two-page pre-read 48 hours ahead so the meeting is spent on discussion.