*Interviews will be held by a third-party recruiter.

As a high-performing Customer Success Manager, you’re not just an inside sales professional – you’re a problem-solving extraordinaire, a master of customer relationships, and the go-to product expert for your assigned accounts. Your mission is to keep our sales activities flowing smoothly and to provide unparalleled support to our Dealers.

We are looking for an excellent communicator, able to convey complex ideas with ease and charm. You must be eager to learn, have organizational skills that are second to none, and be the master of details, ensuring nothing slips through the cracks. You’ll work with Dealers, and aide in Dealer Development, to expand opportunities and motivate them to think of Handle-It over competitors.

During onboarding, you will have a technical orientation, allowing you to navigate the intricacies of our products with ease. And the best part? You’re not just a salesperson—you’re a relationship nurturer. You understand the value of creating and maintaining connections, and you do it with finesse. Relationships with Dealers will be crucial for expansion opportunities and continuing to elevate Handle-It above competitors. 

Our Culture

At Handle-It, our approach to business is more than just a job – it’s a passion. We’ve built our company on a strong foundation of values and a culture that we’re fiercely proud of. We’re seeking a Customer Success Manager who embodies these core principles:

• Our customers are always our top priority. We put their needs first, always striving to provide the best solutions and services.
• We have a responsive “can-do” attitude. When challenges arise, we don’t back down; we roll up our sleeves and get it done.
• We envision beyond the immediate task. We’re not just here for today; we’re planning for a successful tomorrow.
• We have the instincts and the courage to do the right thing. Integrity is at our core, and we’re not afraid to take the just path.
• Loyalty to customers, partners, co-workers, and the company is paramount. We value and support each other, our business associates, and our customers.
• We are solution-oriented, not problem-focused. Our focus is on finding answers, not dwelling on issues.
• We are respectful, discreet, and gossip-free. In our workplace, respect, and professionalism are non-negotiable.
• Being the ultimate team player is our core identity. We understand that together we achieve more.
• Time sensitivity is crucial; we respond immediately to customer needs. When our customers call, we answer.

A Note on Culture:

Here at Handle-It, we value face-to-face connections as they’re the lifeblood of our success. We believe in creating and maintaining strong relationships, and that includes within our team. Being in the office is important as it helps you understand our culture and what we do, which is the heartbeat of this company.

Role Must-Haves:

• Location: Milwaukee, Wisconsin 
• Experience: 2-5 years, but open to various levels of experience
  • Experience with technical products is important 
• Education: An Associate’s or Bachelor’s Degree would be preferred, but not necessary
• Travel: Limited travel with the possibility of a couple of trade shows per year
• Testing: Assessments may be required as part of the selection process

Benefits:

• Medical, Dental, Vision & Life Insurance
• 401(k) with employer match
• Generous Paid Time Off & Flexible Schedule 
• Personal Development Opportunities 

Salary:

Base + Incentive Program

• Base: $50,000-60,000
• Average 1st Year Earning Potential: $60,000-80,000

Ready to Join the Team?

As a Customer Success Manager, you’ll become part of a team that thrives on innovation, creativity, and collaboration. We’re looking for a continuing producer of business, someone who can build and secure lasting partnerships. We don’t just sell equipment; we build partnerships, and you’ll be at the forefront of that exciting transformation.

Our goal is to transform our company’s sales volume. We aim to shift a healthy percentage of our sales from impact protection gear like guardrails, to end-of-line equipment solutions. This is an exciting and challenging task, and we’re looking for exceptional individuals to help us achieve it.

Are you ready to make a difference and embrace the Customer Success Manager role? Apply now and be part of something special!